"Customers are our priority and we ensure equality of service throughout our organisation."
We will achieve this by being:
- Respectful - We will treat all our customers with courtesy and respect.
- Responsive and Informative - We will listen, respond and inform through effective and timely communication.
- Professional - We will ensure we have the appropriate skills and strive for excellence in all aspects of our service.
- Accountable - We will be open, honest and approachable and act with the highest integrity at all times.