The Scottish Social Housing Charter

The Scottish Government’s Social Housing Charter came into force in April 2012. The Charter sets out the standards and outcomes that customers can expect from social landlords, in terms of the quality and value for money of the services they receive, the standard of their homes, and opportunities for communication and participation in the decisions that affect them. We have included a copy of the charter in the table below.

Scottish Social Housing Charter Banner

Information can also be found at the following Scottish Housing Regulator link:

http://www.scottishhousingregulator.gov.uk/publications/tenant-and-service-user-satisfaction-indicators 

Scottish Housing Charter