The Tenant Panel discusses and reviews the effectiveness of various aspects of our service/processes and advises where improvements could be made. They are our “critical friend”. We provide support to the group (eg. training, childcare expenses etc.) If you are interested in getting involved with the Tenant Panel, please give Sinéad a call at the office on 0141 941 1044.
In 2017/2018, our Tenant Panel worked hard and took part in Stepping up to Scrutiny training. The purpose of this training was to give them the tools and confidence to use performance information to ask questions of us and to make sure our policies and processes are working effectively. Cost, performance and tenant/customer satisfaction is taken into account, with the overall aim to improve services for everyone and to achieve good value for money.
This training came into good use as, along with Staff and Committee, our Tenant Panel participated in our Business Plan Review process 2018-2023. This included completing a SWOT analysis and review of targets for the year for complaints, housing management and maintenance amongst others. This training also helped them with the Panel’s latest project, reviewing our void and allocations process.
Tenant Panel Pack
|Tenant Panel Pack 2018|