Repair Response Times

The Association has four categories of repair and corresponding response time within which the repair should be carried out:

1.Emergency Repair

A contractor will respond within 4 hours of the report. An emergency repair will generally involve an immediate threat to health, safety or security i.e. flood, fire, security, gas escape, complete loss of a utility, such as power, gas, water etc. Please note that partial loss of power for example is not classed as an emergency.  

2.Urgent

A contractor will respond within 3 working days of the report.  An urgent repair will generally involve a situation that does not present an immediate danger, however if left unattended has a potential to do so i.e. partial loss of utility, close lighting etc.

3.Routine

A contractor will respond within 10 working days of the report. A routine repair will generally involve a situation that does not present any immediate danger to health, safety or security.

4.Repairs by Appointment

A contractor will respond on a morning or afternoon that the tenant has indicated is convenient for them to be at home. This category of repair has developed to accommodate the wishes of tenants and to reduce wasted no access time.