Emergency repairs occurring within normal office working hours should be reported to the Association's offices immediately.
Emergency repairs occurring outside normal office working hours i.e. in the evenings, weekends and public holidays, should be reported using the emergency numbers listed below, except for new build properties within 1 year (defects). Please note that these numbers are generally only for tenants use. However, sharing owners/owner occupiers may use them to report emergency common repairs.
Emergency Repairs - all properties
For out of hours gas central heating emergencies, including CHP breakdowns at Radnor Park, call City Technical on:
0141 646 5091 (0844 579 6493 network charges apply)
For all other out of hours emergency repairs (fire, flood, break-in, broken windows) call West Dunbartonshire Council on:
0800 197 1004
Please do not report routine non-emergency repairs via this number. This is an abuse of the service and you may be recharged for call-outs which are not classified as emergency repairs.
It is vitally important that access is available for emergency repairs to be carried out. If access is unavailable on such occasions the Association has the right to force entry in order to avoid endangering other occupants or damage to property.
Other emergency repairs
For gas escapes, please contact:
National Grid: UK 0800 111 999
For complete power failure, please contact:
Scottish Power 0845 2727 111