Universal Credit

Do you claim/intend to claim benefits? Are you aged 16-65?  If you answered YES then this may apply to you.

The benefits system is changing.  From 28 November 2018 Universal Credit will replace 6 current benefits; Income Support, Housing Benefit, Working and Child Tax Credits, Employment Support Allowance and Job Seekers Allowance.

Universal Credit claims will be managed online.


  1. Have you own bank account
  2. Have your own email address
  3. Have internet access
  4. Have a mobile telephone number

If you don’t have all of these or if you think you may have to claim Universal Credit, we can give you help and advice so that you are ready.

Call us on 0141 941 1044, pop in or email us, we can help!

Some of the ways we can help you prepare for Universal Credit!

Centre81 - We own and manage Centre81, 2-16 Braes Avenue, which can offer you a number of opportunities to learn new skills depending on how much you want to know.

An IT drop-in service is run at Centre81 by Michael, every Friday between 12.00pm and 1.00pm.  If this time is not suitable, you can phone Michael on 07740 343612 or contact your Housing Officer on 0141 941 1044. 

    • Michael can assist tenants who want to learn some new IT skills.
      • We can support you with learning how to set up an email address and using the internet to apply for your Universal Credit. 
        • Help you find out the best deals in internet access, including free Wi-Fi areas.  Check out our map of local free WiFi and public computer availablity here!

Working for 4U - is a West Dunbartonshire Council group who can help you with accessing employment, education and training.  They offer a range of opportunities to help you gain free qualifications, confidence building and goal setting and provide IT support at all levels.  They run services on a Monday between 1-3pm at Centre81 which is an informal class to help you use IT services.

For further information on Universal Credit you can check the UK Government website https://www.gov.uk/universal-credit