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CHA Re-appointed as Property Factor 


With the introduction of the new Property Factors (Scotland) Act 2011, which came into force on 1 October 2012, all property factors in Scotland are now required to be registered with the Scottish Government and adhere to a new Code of Conduct.

The Code of Conduct states that property factors must provide their owners with a Written Statement of Services. 

Although we could have followed the same course of action as many other property factors by continuing to factor under “Custom and Practice” and simply issued our Written Statement to owners without discussion, we took the decision that this would be the perfect time to engage with owners and give them the opportunity to decide whether or not they wished to continue to be factored by Clydebank Housing Association.

We were aware that there was the risk that some owners would vote against our re-appointment (or not be interested in the voting process at all) and we may lose our right to factor at some blocks. 

However, we were hopeful that the good service provided by us up until now would encourage owners to vote for our re-appointment.


Over the course of 3 days and 4 evenings in October and November 2012, our factoring staff held a total of 116 meetings with owners.

We are absolutely delighted to report that, of the 114 blocks and 2 estates that were asked to vote on our re-appointment, only 5 blocks (a total of 12 owners) took the decision to self-factor (i.e. look after their blocks themselves) rather than re-appoint the Association.  We must be doing something right!

We will now continue as Property Factor of these remaining 109 blocks and 2 estates for the next 5 years, after which we will repeat the re-appointment process.

In June 2013 we issued all of our Owners’ Pack, including our Written Statement of Services and our Factoring Complaints Handling Procedure, to all owners who continue to be factored by the Association.  Our Debt Recovery Procedure is available here.

As always, we welcome your views.  Any comments will be considered in future reviews and we will let you know of any changes as a result.

We would like to extend our thanks to all owners who took the time to submit a proxy voting form or attend the meetings.


As of 7 December 2012, we are now registered with the Scottish Government as a property factor under section 3 of the Property Factors (Scotland) Act 2011, registration no. PF000231. The publicly-available Property Factor Register can be viewed at

We must adhere to the Code of Conduct which sets out the minimum standards of practice that property factors must follow.  View the Code of Conduct in full on the Scottish Government website

July 2013