Problems with Paying your Rent
Struggling to pay your rent since the Covid pandemic?
If you know that you are in arrears but have been struggling to find help, or are just too worried to deal with it, please ensure you read the following.
We are here to support you.
In arrears? If you know that you are in arrears, you should:
TALK TO US. If you are in arrears due to Coronavirus we won’t evict you so long as you have been in touch with us to talk about it and make an agreement with us on a plan to repay this debt.
MAKE AN ARRANGEMENT TO PAY. We will also not take court action against customers who have come to an arrangement to pay their arrears with us and have kept to the arrangements that have been put in place.
Problems paying? Act now!
If you are aware that your rent account is in arrears and you have not set up an arrangement with us, it is now more important than ever that you contact us and discuss your situation with us.
We may be looking at taking proceedings against you if you are in arrears, so you need to contact us. We don't want you to lose your home. It's never too late to get in touch.
We can help
There are many ways that we can help you to begin resolving the financial problems that you may be facing, but we are unable to do this without you speaking to us. We remain committed to doing everything we can to support our customers whose finances have been most affected by the pandemic.
So please call us on 0141 941 1044 or email us at firstname.lastname@example.org now.
General difficulties with rent payments
If you get into general difficulties with your rent, contact your Housing Assistant as soon as possible. We may be able to help you to sort out the problem by:
- changing monthly payments to fit in with your salary cycle e.g. weekly
- coming to an arrangement which allows you to pay off arrears in instalments
- giving advice on whether you may qualify for Housing Benefit
All discussions with you are confidential. If the circumstances of a case having to be discussed at the Housing Management Sub-Committee, the names and addresses of the tenants are not revealed. If a genuine problem exists, we can usually work out a realistic arrangement for repayment of the arrears taking all your circumstances into account. However, if we make an arrangement with you it is important that you stick to it.
IF YOU DO NOT, WE CAN ULTIMATELY TAKE LEGAL ACTION TO REPOSSESS YOUR HOME.
You can contact West Dunbartonshire Citizens Advice Bureau who have an office in Clydebank:
Clydebank Social Economy Centre
63 Kilbowie Road
Clydebank G81 1BL
Tel: 0141 435 7590
Fax: 0141 435 7591
We can also advise you of other organisations which may be able to help - please contact us.