Coronavirus Information

We have taken the decision to close our main office to the public until further notice.  This was in light of the government announcements and to ensure the safety and wellbeing of our customers and staff.  We apologise for any inconvenience this may cause.  We will keep you updated as the situation changes but in the meantime please note the ways you can get in touch below.  If you are a customer and have not already provided us with your email address, please email your name and address to info@clydebank-ha.org.uk to receive the most up to date information.  Or follow us on social media @clydebankha or visit our pages.

Click here for Our Latest Advice

Please find ways to keep in touch below.  We cannot stress enough the importance of keeping in touch if you are experiencing problems especially during these uncertain times. Please let us know if you are self-isolating.

Ways to get in touch:

Making Payments

You can use the following methods to make payments: 

  • Online debit card payments via www.allpay.net just click the ‘Make a Payment’ section.  The registration process is simple.
  • By phone via Allpay on 0844 557 8321 – debit cards only.
  • By visiting a Paypoint outlet.  Cash or Debit card payments can be made at any shop or outlet displaying the Paypoint sign.  A full list of outlets can be found at https://consumer.paypoint.com
  • For RENTS: By telephoning the Clydebank Housing Association office on 0141 941 1044, 07903 622059 or 07875 380125, please note only debit card payments can be made using this method. 
  • For RENTS: By Direct Debit – to set up please contact our office on 0141 941 1044, 07903 622059 or 07903 622060.
  • For Factoring and CHA Power accounts: By telephoning the office on 0141 941 1044 or 07903 622055. 
  • By direct bank payment – contact us for the correct bank account details on 0141 941 1044.

If you call a mobile and have limited credit on your phone, we can call you straight back.

Repairs

You can contact us for repairs as follows:

During working hours: 0141-941 1044 or by email: reactive.maintenance@clydebank-ha.org.uk

For day-to-day/essential repairs (e.g. water leaks, choked wc): reactive.maintenance@clydebank-ha.org.uk or to report a repair online https://www.clydebank-ha.org.uk/maintenance/report-a-repair/ .  Ask for Ali on 0141 941 1044 or Rae on 07943 178385 or Sam on 07779 248160.

For programmed repairs (e.g. heating/hot water breakdowns, gas services, smoke alarms): programmed.maintenance@clydebank-ha.org.uk or ask for Chato on 0141 941 1044 or Jack on 07507967135.

Out-of-hours: for gas central heating emergencies, including CHP breakdowns in Radnor Park, call City Technical on 0141 646 5091 (or 0844 579 6493, charges apply).  For all other out-of-hours emergency repairs (fire, flood, break-in, repairs to Quantum heating systems), should be reported to our contractors, West Dunbartonshire Council on 0800 197 1004.

For general enquiries: info@clydebank-ha.org.uk or via our social media accounts on Facebook and Twitter @clydebankha. Website: www.clydebank-ha.org.uk

If you call a mobile and have limited credit on your phone, we can call you straight back.

Stay home, stay safe and save lives, from all at Clydebank Housing Association.